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Commands
We've compiled all the commands that will assist you throughout your support process. Below, you can learn about each command and its function step by step. These commands can only be used within your group.
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/help
The /help command shows you all the available commands along with brief descriptions.
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/register
The /register command registers your bot to the group you specify, completely preventing others from using your bot. This action can only be performed once per group and only by the subscription owner.
Caution
If you kick your bot from the group or try to register it in a different group using /register, all ticket data (transcripts, etc.) from the previous group will be deleted.
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/info
The /info command shows you the information of the person you're chatting with, along with the ticket number. It can only be used in active tickets.
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/close
/close command allows you to close an active ticket. Upon closing, it closes the related topic and sends the ticket closed message to the user.
Note
/close command also sends the ticket transcript to
💎 Plus
users upon closing.
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/delete
If you accidentally sent a wrong message and want to delete it, send the /delete command as a reply to the message you want to remove.
Note
A message can only be deleted if it was sent less than 48 hours ago, but you can edit it anytime.
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/rmt
The /rmt <user_id> command removes the timeout of a user who is currently timed out.
/rmt 123456789
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/ban
The /ban <user_id> command bans the user from your bot, and they won't be able to use your bot unless you lift the ban.
Note
You can only ban users who either have an active ticket or have previously opened one through your support bot.
/ban 123456789
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/unban
The /unban <user_id> command lifts the ban of a user who was banned from your bot.
/unban 123456789
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/unbanall
The /unbanall command lifts the ban of all users who were banned from your bot.
