# Invite Team Members

Invite team members to a private group to handle tickets collectively, ensuring a balanced and efficient workflow.

Caution

Promoting others to admin may allow them to make unauthorized changes in the group. Therefore, NEVER promote anyone to an admin — you should be the only admin in the group.

# Editing Permissions

You’ll need to adjust some permissions before adding any team members to your group. The steps are shown below.

Tap your group’s name to open the Edit Group menu, then select Permissions.

Set the permissions as shown below and save the changes.

# Adding a Team Member

Now that you've configured the permissions, you can add your team member to the group.

Caution

NEVER invite anyone via a link. To add team members, use only the method described below. This prevents others from being added to your group without your permission.

Tap your group’s name to open the Edit Group menu, then select Members.

Click the add icon.

Enter your team member’s username or simply select them from the list to add.

Warning

If you still can't add a team member to the group after following the steps above, make sure your team member's Settings Privacy and Security Groups and Channels setting is set to Everybody.